The service operates between 07:00 to 21:00 every day
Within the service area shown in green on the map on the Ottr app.
No. If you try to go outside, the motor will cut and you will not be able to ride. If this happens to you, please push the e-bike back inside the green area to ride again.
You must be 16 years old to ride with Ottr.
You may ride the e-bikes inside the service area. This is indicated by the colour green on the map in the app.
These are areas where the use of e-bikes are not allowed. This is indicated by the colour red on the map in the app.
Yes, this is a condition of your rental, you’ll receive a prompt via the App when you are attemping to end the ride. Use it when you are using the Pause Function, when you stop cycling but want to keep the bike rented, for a break, going into a shop, or any other reason.
Please raise a ticket in the app or email customer email@example.com or with the QR code of the e-bike, using the Ottr App.
If your e-bike stops working:
There are three reasons why this may happen.
Contact support through the Support section and tell us what happened. Your safety is our number one priority, so we want all e-bikes to be in excellent condition at all times.
Please raise a ticket in the Support section of our app and we will refund you.
We are advised 7-10 days by our payment processor, typically it is a lot faster than this but please wait the full time before contacting us.
To do this, open your profile in the app, click on Payment Method and chose the best option. You can choose from Mastercard, Visa, American Express or Apple/Google Pay.
There is a fixed fee of £19.20 for 5 hours use (half day), and £31.20 for 10 hours use (Full day).
After registering on the Ottr app, you can add a payment method to your account. To do this, open the Ottr app, click on the Payment method and chose the best option. You can choose from Mastercard, Visa, American Express or Apple/Google Pay.
You can access the receipts for your Ottr rides directly in the app. You will also receive an email with a receipt immediately after your ride.
Please contact Support through the app and we will refund you. If you are having issues processing your refund please contact firstname.lastname@example.org
If you see someone misusing one of our e-bikes, please submit a report form on our website support page.
If you notice a problem with our app, please report it through the support section of our website