This Rider Agreement (“Agreement”) governs the contractual relationship between DGB Mobility Limited (Trading as Ottr), of 142 Oakdale Road, Nottingham, NG3 7EH (“Ottr”) and you, the user (“Rider”) for the rental and use of electric mobility vehicles (a “Vehicle”)(the “Services”). Ottr agrees to let, and the Rider expressly agrees to take on, rental of the Vehicle subject to the terms and conditions set out herein.
“App” means the mobile application owned and managed by Ottr relating to the Services;
“Ottr Equipment” means any equipment, including the Vehicle, owned by Ottr in connection with the Services;
2.1. Ottr and the Rider are the only parties to this Agreement. Except as expressly permitted by this Agreement: (a) The Rider is the sole renter and is solely responsible for compliance with all terms and conditions contained herein; (b) Once a Vehicle is activated by a Rider, the Vehicle must be used only by the Rider; and (c) The Rider must not allow others to use a Vehicle that the Rider has activated.
2.2. The Rider represents and certifies that he/she is at least 16 or 17 years of age, dependant on geographical area(s) of operation and has a suitable form of photographic identification.
2.3. The Rider represents and certifies that he/she is familiar with the operation of the Vehicle, is reasonably competent and physically fit to ride the Vehicle, and has reviewed the safety materials provided by Ottr via the App and/or other materials. By choosing to ride a Vehicle, the Rider assumes all responsibilities and risks for any injuries or medical conditions. The Rider is solely responsible for determining whether conditions, including, without limitation, rain, fog, snow, hail, ice, heat or electrical storms, make it dangerous to operate a Vehicle.
2.4. The Rider agrees that the Vehicle and any Ottr Equipment attached there to, at all times, remain the exclusive property of Ottr and/or its lessors/licensors. The Rider mustn't dismantle, write on, or otherwise modify, repair or deface a Vehicle, any part of a Vehicle, or other Ottr Equipment in any way. The Rider must not write on, peel, or otherwise modify or deface any sticker on a Vehicle in anyway. The Rider must not use a Vehicle, or other Ottr Equipment, for any advertising or other commercial purpose without the express written permission of Ottr.
2.5. The Rider agrees and acknowledges vehicles must be rented within the maximum rental time limits set forth below. The number of Vehicles are limited and Vehicle availability is never guaranteed. The Rider agrees that Ottr may require the Rider to return a Vehicle at any time.
2.6. The Rider agrees not to use, operate, and/or ride the Vehicle outside permitted service areas, and further agrees not to move or transport the Vehicle except as expressly authorised by Ottr.
2.7. The Rider agrees to follow all laws pertaining to the use, riding, parking, charging, and/or operation of the Vehicle, including all local laws and the rules and regulations pertaining to Vehicles in the area where the Rider operates the Vehicle, including any helmet laws. The Rider also agrees to act with courtesy and respect toward others while using the Services.
2.8. The Rider agrees to the following:
2.9. The Rider agrees that he/she will not use the Vehicle for racing, mountain riding, or stunt or trick riding. The Rider agrees that he/she will not operate and/or use the Vehicle on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal, and/or a nuisance to others. The Rider agrees that he/she will not use the Vehicle for hire or reward, nor use it in violation of any law, ordinance or regulation.
2.10. The Rider must not exceed the maximum weight limit for the Vehicle.
2.11. The Rider must not tamper with, attempt to gain unauthorised access to, or otherwise use the Services other than as specified in this Agreement.
2.12. The Rider must report any accident, crash, damage, personal injury traffic violation, or stolen or lost Vehicle to Ottr as soon as possible. If a crash involves personal injury, property damage, or a stolen Vehicle, the Rider shall file a report with the local police station within 24 hours. The Rider agrees that he/she is responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, fees, judgments, suits or disbursements of any kind or nature whatsoever related to a stolen or lost Vehicle. Rider agrees that traffic violations, fines or impound charges are at the risk and expense of the Rider, including in connection with improper or unauthorised parking at the end of the rental period. Rider agrees and acknowledges that Ottr may cooperate with law enforcement to provide any information necessary as they may request or may otherwise be required.
2.13. The Rider agrees to return the Vehicle to Ottr in the same condition in which it was rented. Ottr reserves the right to charge the Rider for damage to the Vehicles caused by the Rider or others (including any vandalism), water damage, or theft, up to the value of the Vehicle plus administrative and processing fees. The Rider will not be responsible for normal wear and tear incurred in the ordinary use of the Vehicle.
2.14. The Vehicle is an electric vehicle that requires periodic charging of its battery in order to operate. The Rider agrees to use and operate the Vehicle safely and prudently in light of the Vehicle being an electric vehicle and all of the limitations and requirements associated therewith. The Rider understands and agrees with each of the following:
2.15. If the Vehicle runs out of charging power during a rental, Rider shall conclude the ride in compliance with all terms of this Agreement. The Rider agrees that he/she is responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, property or fire or other damages, injuries, costs, and expenses, penalties, fees, judgments, suits, or disbursements of any kind or nature whatsoever related to the Rider charging or attempting to charge the Vehicle. By choosing to charge a Vehicle, the Rider assumes full and complete responsibility for all related risks, dangers, and hazards, and the Rider agrees that Ottr and all other Released Persons (defined below in Section 15) are not responsible for any injury, damage, or cost caused by the Rider with respect to any person or property, including the Vehicle itself, directly or indirectly related to the charging of the Vehicle.
2.16. Unless otherwise instructed by Ottr in writing, to activate Services with the App, the Rider must use a smartphone or any other (mobile) device that meets the technical requirements for and is compatible with the App. Certain functions of the App, such as the possibility to unlock, rent and end the rental of the Vehicle require that the App has an active network connection. The Rider is responsible for the availability and costs of mobile data communication services. The Rider is also responsible for ensuring that the mobile device has adequate battery capacity. Ottr shall not be responsible if the Rider is unable to unlock, use or end the ride of the Vehicle as a result of lost or interrupted network connection, mobile device malfunction, or depleted battery. The Rider shall remain responsible for and Ottr may charge the Rider all costs(including rental fees) incurred until the ride is ended.
3.1. The Rider may use the Vehicle in accordance with the pricing described in the App, which may include a ride start fee, fees based on distance or time (with time rounded up to the nearest minute), and/or a required minimum fee. Pricing is subject to change. In each case, fees and other charges may include applicable taxes and other local government charges. The Rider will be charged (through credit card, debit card, or another agreed payment method) the amount of the fees as described in this Agreement and the App, including any recurring payment you choose. The Rider agrees that Ottr may, in its sole discretion, pay all traffic tickets, impound fees, fines and/or charges on the Rider’s behalf directly to the appropriate authority or applicable party. If Ottr is required to pay and/or process such fees or associated costs, the Rider agrees that Ottr may charge him/her for the amount paid plus a reasonable administration charge for dealing with these matters. The Rider will be provided notice of any such costs or fees. In the event Ottr uses a third party collection and/or administrative agent to resolve any tickets, damages, infringements of law or of this Agreement, fines and/or penalties, the Rider agrees to pay all costs and collection fees including, but not limited to, administrative and legal costs to such agent upon demand without protest.
3.2. Ottr may, in its sole discretion, create referral and/or promotional codes (“Promo Codes”) that may be used for discounts or credits on Services or other features or benefits provided by Ottr, subject to any additional terms that Ottr establishes. The Rider agrees that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, unless expressly permitted by Ottr;(iii) may be disabled by Ottr at any time for any reason without liability to Ottr;(iv) may only be used pursuant to the specific terms that Ottr establishes for such Promo Code; (v) are not valid for cash; (vi) may be subject to quantity or value limits; and (vii) may expire prior to your use. Ottr reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that it determines or believes that the use of the referral system or use or redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of this Agreement or specific terms applicable to such Promo Codes.
3.2a The Ottr Promo Code referred to as the "Ottr Pass" allows riders in the United Kingdom only rent a vehicle for a set period given certain operating parameters for a fixed price.
3.3. The Rider agrees that the Rider will deactivate the Vehicle rental within 90 minutes of renting a Vehicle. The Rider may then rent again. The Rider agrees that he/she is solely responsible for being aware of the length of any elapsed ride time. After return of the Vehicle, the Rider will be charged the accumulated rental charges.
3.4. Rental time will be calculated from the moment of unlocking the Vehicle through the App until the Rider receives the confirmation through the App that the ride has been ended. If the Rider ends the ride incorrectly, this may result in the ride not being terminated. If the ride is not ended properly, the ride will continue and the Rider will continue to be charged. If the Rider has technical issues terminating a ride for any reason, this should be reported through the App immediately. Failure to report an issue in terminating a ride may result in continued charges.
3.5. Vehicles not returned (with the ride concluded) within 48 hours will be considered lost or stolen, and the Rider may be charged up to the value of the Vehicle plus administrative and processing fees. Ottr may also charge additional service fees for rentals in excess of 24 hours where the Vehicle is not lost or stolen.
3.6. To be registered to use the Services, the Rider must provide a valid credit, debit card or prepaid card number and expiration date or other valid payment method information. The Rider represents and warrants to Ottr that Rider is authorised to use any credit, debit or prepaid card or other payment method information the Rider furnishes to Ottr. By providing a payment method, the Rider agrees that Ottr is authorised to charge for the ride and any other fees incurred by the Rider under this Agreement, including all applicable governmental and regulatory charges and applicable sales and other taxes.
3.7. When the Rider provides a payment method or in accordance with Ottr policies, our system will attempt to verify the information you entered. We may do this by processing an authorisation hold, which is a standard practice. We do not charge you in connection with this authorisation hold. If the payment method expires and the Rider does not update the information or cancels his/her account, the Rider authorizes Ottr to continue billing, and the Rider will remain responsible for any uncollected amounts. Ottr reserves the right to retry billing all payment method(s) on file after any failed billing attempt. The Rider will remain liable for all such amounts and all costs incurred in connection with the collection of these amounts, including, without limitation, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
3.8. If the Rider disputes any charge on the Rider’s payment method, then the Rider must contact Ottr within 10 business days from the end of the month with the disputed charge, and provide to Ottr all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times of the ride associated with the disputed charge. The Rider agrees to immediately inform Ottr of all changes relating to the payment method.
3.9. If the Rider has agreed to make automatic or recurring payments, such payments will continue until the Rider cancels or his/her account is terminated. Ottr may continue to charge your payment method for any additional fees or charges incurred under this Agreement.
3.10. If the Rider is unable to return a Vehicle to a valid area (i.e. deactivate the Vehicle on private property, a locked community, or another unreachable area),and request that the Vehicle be picked up by Ottr staff, Ottr, at its sole discretion, may charge the Rider a pick-up fee. If any Vehicle accessed under the Rider’s account is abandoned without notice, the Rider will be responsible for all trip fees until the Vehicle is recovered and deactivated, plus a service charge to recover the Vehicle. Fees are subject to change.
4.1. Before each use of a Vehicle, the Rider shall conduct a basic safety inspection of the Vehicle, which includes inspecting the following: (i) trueness of the wheels;(ii) safe operation of the throttle, all brakes and lights; (iii) good condition of the frame; (iv) sufficient battery charge power; and (iv) any sign of damage, unusual or excessive wear, or other open and obvious mechanical problem/maintenance need. The Rider agrees not to ride the Vehicle if there are any noticeable issues, and to immediately notify customer service to alert Ottr of any problems.
4.2. A Vehicle may be deemed lost or stolen if (a) the Vehicle is not returned within 24 consecutive hours, (b) the Vehicle’s GPS unit is disabled, (c) the Vehicle is parked on unauthorised private property, in a locked area, or in any other non-public space for more than ten minutes after a ride ends, (d) the Vehicle moves more than thirty feet after a rental has ended and Ottr believes such movement was not caused by another Rider or authorised third party, or (e)other facts and circumstances that suggest to Ottr in its reasonable, good faith determination that a Vehicle has been lost or stolen. Ottr and the Rider agree that the last Rider of a Vehicle shall be responsible for a lost or stolen Vehicle unless facts and circumstances suggest otherwise to Ottr in its reasonable, good faith determination. If Ottr deems a Vehicle lost or stolen, Ottr shall have the authority to take any and all actions it deems appropriate (with respect to the last Rider of a Vehicle or otherwise), including (without limitation) obtaining restitution and other appropriate compensation and damages and filing a police report with local authorities. The Rider agrees the data generated by Ottr’s systems is conclusive evidence of the period of use of a Vehicle by a Rider. The Rider agrees to report Vehicle disappearance or theft to Ottr immediately or as soon as possible.
4.3. The Rider shall comply with all applicable helmet laws and regulations. Ottr recommends that the Rider wears a helmet meeting appropriate standards that has been properly sized, fitted and fastened according to the manufacturer’s instructions. Ottr and all other Released Persons (defined below in Section 15) do not represent or warrant the quality or safety characteristics of any helmet, and the Rider agrees that none of the Released Persons is liable for any injury suffered by the Rider while using any of the Services, whether or not the Rider is wearing a helmet at the time of injury. The Rider assumes all risk of not wearing a helmet or other protective gear. The Rider may need to take additional safety measures or precautions not specifically addressed in this Agreement.
4.4. The Rider agrees that Ottr does not provide or maintain places to ride Vehicles, and that Ottr does not guarantee that there will always be a safe place to ride a Vehicle. Roads, vehicle lanes, and vehicle routes may become dangerous due to weather, traffic, or other hazards.
4.5. The Rider agrees that Ottr is not a common carrier. Alternative means of public and private transportation are available to the general public and to the Rider individually, including public buses and rail service, taxis, and pedestrian paths. Ottr provides Vehicles only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate a Vehicle on their own and who have agreed to all terms and conditions of this Agreement.
4.6. At any time and from time to time, and without the Rider’s consent, Ottr may unilaterally terminate the Rider’s right to use the Services, in Ottr’s sole discretion and without any notice or cause. The Rider may terminate the Rider’s use of the Services at any time; provided, however, that (i) no refund will be provided by Ottr, (ii) the term of this Agreement continues in accordance with this Agreement, and (iii) the Rider may still be charged any applicable additional fees in accordance with this Agreement. This Agreement remains in full force and effect, in accordance with its terms and conditions, after any termination of the Rider’s right to use any of the Services, regardless of how the Agreement is terminated.
Any notice under this Agreement can be delivered to Ottr by emailing email@example.com com or by post to DGB MOBILITY LIMITED, 142 Oakdale road, Nottingham, NG3 7EH.
This Agreement shall be governed by and construed in accordance with the laws of England & Wales and the parties hereto submit to the jurisdiction of the courts.
Support is available via the App to address any concerns the Rider may have regarding your use of a Vehicle and/or this Agreement. The parties shall use their best efforts through this support process to settle any dispute, claim, question, or disagreement and engage in good faith negotiations which shall be a condition to either party initiating mediation, arbitration, or a lawsuit.
No waiver of any breach of any provision of this Agreement is a waiver of any other breach or of any other provision of this Agreement. The provisions of this Agreement are independent of and separable from each other, and no provision shall be affected or rendered invalid or unenforceable by virtue of the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part. All rights and remedies granted under or referred to in this Agreement are cumulative and nonexclusive, and resort to one does not preclude the availability or applicability of another or to any other right or remedy provided by law.
Assumption of Risk
In exchange for the Rider being allowed to use Services, Vehicles, and other equipment or related information provided by Ottr, Rider agrees to fully release, indemnify, and hold harmless Ottr and all of its owners, managers, affiliates, employees, contractors, fleet management service providers, officers, directors, shareholders, agents, representatives, successors, assigns, and every property owner or Ottr with whom Ottr has contracted to operate Services and all of such parties’ owners, managers, affiliates, employees, contractors, officers, directors, shareholders, agents, representatives, successors, and assigns (collectively, the “Released Persons”)from liability for all “Claims” arising out of or in any way related to Rider’s use of the Services, Vehicles, App, or related equipment, including, but not limited to, those Claims based on Released Persons’ alleged negligence, breach of contract, and/or breach of express or implied warranty, except for Claims based on Released Persons’ gross negligence or wilful misconduct. Such releases are intended to be general and complete releases of all Claims.
“Claims” means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including fees, whether incurred at trial, on appeal, or otherwise), damages (including but not limited to, for personal injury, wrongful death, property damage, and injury to the Rider or to third parties, consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the Services, including any of the Vehicles, placement, equipment, maintenance, related information, App, this Agreement or (b) Rider’s use of any of the foregoing.
To the fullest extent permitted by law, and as to Rider’s use of any of the Services, Vehicles, App, or related equipment, Ottr and all other Released Persons disclaim all express and implied warranties, including warranties of merchantability and fitness for a particular purpose. All of the Services, Vehicles, App, and related equipment are provided “as is” and “as available,” and the Rider relies on them at the Rider’s own risk.
The Rider is aware that the Rider’s use of any of the Services, Vehicles, App, and related equipment involves obvious and not-so-obvious risks, dangers, and hazards that may result in injury or death to Rider or others and damage to property, and that such risks, dangers, and hazards cannot always be predicted or avoided. Risks, dangers, and hazards, include, but are not limited to:
The Rider is solely and fully responsible for the safe operation of Vehicle at all times. Rider agrees that Vehicles are machines that may malfunction, even if the Vehicle is properly maintained and that such malfunction may cause injury. Rider assumes full and complete responsibility for all related risks, dangers, and hazards.
To the fullest extent permitted by law, this release and hold harmless agreement includes any and all Claims related to or arising from the sole or partial negligence of Ottr, the Released Parties, or any other party.